FAQ
Q1. When is the delivery time? Usually, if there is stock, we will ship it within 1-3 days. If you need special customization and the order quantity is not large, it will be shipped within 20 days. If the order quantity is large, please contact our sales staff, and we will ship it to you ASAP according to the actual situation. |
Q2. What is the warranty policy? We offer a one-year warranty on major core components (except man-made damage, damage caused by improper operation). You can take a video for us, and our technicians will analyze the cause of the problem based on the video. Whether it is warranty or not, our company will take the initiative to solve the customer's problem and satisfy all customers. |
Q3. What should we do if the regular part is broken? We recommend that customers buy some regular accessories for replacement according to their own country and environment. If the core parts covered by the warranty are damaged due to quality problems, we will ship them to you by air or deliver them with the next order. |
Q4. How to pack the machine? We usually pack them in high-quality export wooden boxes to ensure safe transportation. |
Q5. How about shipping? For construction equipment, sea freight is the best solution. We will inquire with the shipping company and send you the price based on your order quantity, weight, packaging. |
Q6. What is your price? Our prices vary according to market factors and are lower than the industry average. |
Q7. Do you have any minimum order quantity? Yes, check the MOQ description on the product details page of the website for details. |
Q8. Can you provide relevant documents? Yes, we can provide the product manual, certificate of conformity, and other necessary export documents. |
Q9. How to pay? You can pay by telegraphic transfer, bank transfer, PayPal, Western Union: 30% deposit in advance and 70% of the balance with a copy of the bill of lading. |
FAQ
Q1. When is the delivery time? Usually, if there is stock, we will ship it within 1-3 days. If you need special customization and the order quantity is not large, it will be shipped within 20 days. If the order quantity is large, please contact our sales staff, and we will ship it to you ASAP according to the actual situation. |
Q2. What is the warranty policy? We offer a one-year warranty on major core components (except man-made damage, damage caused by improper operation). You can take a video for us, and our technicians will analyze the cause of the problem based on the video. Whether it is warranty or not, our company will take the initiative to solve the customer's problem and satisfy all customers. |
Q3. What should we do if the regular part is broken? We recommend that customers buy some regular accessories for replacement according to their own country and environment. If the core parts covered by the warranty are damaged due to quality problems, we will ship them to you by air or deliver them with the next order. |
Q4. How to pack the machine? We usually pack them in high-quality export wooden boxes to ensure safe transportation. |
Q5. How about shipping? For construction equipment, sea freight is the best solution. We will inquire with the shipping company and send you the price based on your order quantity, weight, packaging. |
Q6. What is your price? Our prices vary according to market factors and are lower than the industry average. |
Q7. Do you have any minimum order quantity? Yes, check the MOQ description on the product details page of the website for details. |
Q8. Can you provide relevant documents? Yes, we can provide the product manual, certificate of conformity, and other necessary export documents. |
Q9. How to pay? You can pay by telegraphic transfer, bank transfer, PayPal, Western Union: 30% deposit in advance and 70% of the balance with a copy of the bill of lading. |
